Monday, October 20, 2014

360 Services Specialist

360 Services Specialist - Qualtrics 

Company Description

Qualtrics is the world’s leading enterprise survey technology provider. Qualtrics makes it easy to capture real-time customer, market and employee insights that inform data-driven business decisions. Enterprises, academic institutions, and government agencies rely on the Qualtrics platform to gather and understand customer satisfaction, NPS, customer experience, brand, market, and employee feedback. Founded in 2002, Qualtrics serves more than 5,000 enterprises worldwide, including half of the Fortune 100 and 97 of the top 100 business schools.
Primary Responsibilities
  • Onboard new 360 clients and to ensure success in launching projects inside their organizations
  • Create forms and reports that meet client objectives
  • Design trainings that equip clients with proper knowledge and put them on a road to fully utilizing our 360 platform
  • Provide support to existing clients in the administration of their projects
  • Contribute to the creation of sales and support materials to help move the 360 product forward
  • Represent clients to groups internally to make sure company efforts stay customer-focused
  • Recognize operational needs and create solutions across all 360 teams
Minimum Qualifications
  • Bachelor’s degree
  • History of learning quickly and contributing in a team environment
  • Organizational skill to juggle priorities coming from every direction
  • Superb communicator who empathizes with the audience
  • Proactive problem-solver who runs towards challenges
  • Resourcefulness in the face of challenges

About the Team

360 is an exciting new product at Qualtrics on a fast growth trajectory. From onboarding, training, and ongoing implementation, we assist clients throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face.
Because we listen carefully to our clients, we are the best internal source for product and process innovation. It’s our job to take ownership of the product and make sure it is successful for both our clients and the company. We use our core job as an opportunity to build leadership and professional skills

Apply Here

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