This position is responsible for providing HR support with a focus on managing the recruiting and onboarding processes for our Call Centers (primarily non-exempt positions). Acts as valued HR partner, talent scout and operational expert in areas related to recruitment.
Establish and maintain solid working relationships with Call Center Managers/Supervisors and operations team to determine the hiring needs of the centers. Communicate weekly with Call Center Managers to keep teams informed of progress.
Develop effective recruiting strategies in order to attract, screen, and recruit best talent fit.
Responsible for sharing market information and being able to educate the business on current recruitment challenges/conditions.
Create and implement innovative sourcing strategies including referral generation, media placement, position postings, direct sourcing/cold calling and networking to develop a qualified pool of candidates.
Organize and facilitate large scale recruiting events.
Assist Call Centers in screening and interviewing large volumes of candidates while meeting hiring targets and maintain quality of hires.
Manage the pre-employment screening process, including reference checks and background checks and coordinating drug screenings.
Ensure all recruiting practices are in compliance with applicable federal, state, and local regulations pertaining to EEO, immigration and company policy. Responsible for promoting and maintaining fair employment practices.
Work with HR Director to streamline process and implement automated solutions. Work with Call Center Managers/Supervisors to ensure HR protocols, processes and documentation requirements are being met.
Partner with HR Director/Legal to respond Call Center employee relations issues.
Work closely with the payroll team including: Assist payroll team with important Call Center employee communications and with process change adoption; Assist with wage employment/wage verifications; and assist with questions/concerns regarding paychecks, paycards, garnishments, etc.
Act as onsite HR resource for corporate team for questions.
Desired Skills and Experience
Ability to travel to call centers approximately 50% of the time.
Bachelor’s degree in Human Resources or related field or equivalent work experience.
A minimum of 2 years experience in Human Resources or Recruitment role.
Experience working in a call center environment desirable.
Knowledge of local employment laws.
Demonstrated computer skills including Microsoft Office Word, Excel, PowerPoint and HRIS systems.