Friday, February 14, 2014

Recruiter with SSI

Job Description

This position is responsible for providing HR support with a focus on managing the recruiting and onboarding processes for our Call Centers (primarily non-exempt positions). Acts as valued HR partner, talent scout and operational expert in areas related to recruitment.
  • Establish and maintain solid working relationships with Call Center Managers/Supervisors and operations team to determine the hiring needs of the centers. Communicate weekly with Call Center Managers to keep teams informed of progress.
  • Develop effective recruiting strategies in order to attract, screen, and recruit best talent fit.
  • Responsible for sharing market information and being able to educate the business on current recruitment challenges/conditions.
  • Create and implement innovative sourcing strategies including referral generation, media placement, position postings, direct sourcing/cold calling and networking to develop a qualified pool of candidates.
  • Organize and facilitate large scale recruiting events.
  • Assist Call Centers in screening and interviewing large volumes of candidates while meeting hiring targets and maintain quality of hires.
  • Manage the pre-employment screening process, including reference checks and background checks and coordinating drug screenings.
  • Ensure all recruiting practices are in compliance with applicable federal, state, and local regulations pertaining to EEO, immigration and company policy. Responsible for promoting and maintaining fair employment practices.
  • Work with HR Director to streamline process and implement automated solutions. Work with Call Center Managers/Supervisors to ensure HR protocols, processes and documentation requirements are being met.
  • Partner with HR Director/Legal to respond Call Center employee relations issues.
  • Work closely with the payroll team including: Assist payroll team with important Call Center employee communications and with process change adoption; Assist with wage employment/wage verifications; and assist with questions/concerns regarding paychecks, paycards, garnishments, etc.
  • Act as onsite HR resource for corporate team for questions.

Desired Skills and Experience

  • Ability to travel to call centers approximately 50% of the time.
  • Bachelor’s degree in Human Resources or related field or equivalent work experience.
  • A minimum of 2 years experience in Human Resources or Recruitment role.
  • Experience working in a call center environment desirable.
  • Knowledge of local employment laws.
  • Demonstrated computer skills including Microsoft Office Word, Excel, PowerPoint and HRIS systems.


No comments:

Post a Comment