Friday, February 14, 2014

Implementation Consultant -


Description & Details

Provo, Utah

Technology - Software

Job Function: 
Consulting, Customer Service, Data Management, IT/Systems

Apply at:

Overview: is the market leader in the emerging sales acceleration market. Breakthrough innovations in cloud-based communications, gamification, predictive analytics and data visualization have helped make the company one of the hottest employers in the United States. In fact, Inc. Magazine recently recognized the company as the 5th fastest growing software company in the country.

We are looking for a talented, experienced Implementation Consultant who will oversee the technical setup and configuration for our clients as well as consult with clients on best practices. You will leverage your creativity and logical skills to build out our sales communication platform for a wide variety of industries. You will develop strong relationships with customer business, sales and engineering personnel to ensure complete customer satisfaction and adoption.

Position Responsibilities:
  • Drive use of automation tools and technologies within entire implementation process
  • Direct and manage project implementation from beginning to end
  • Be confident in presenting and articulating the business value of's Sales Communication Platform to managers and executives of all levels
  • Train client end users and administrators on software features, functionality, work flow, best practices and optimization as needed
  • Schedule, track and communicate client implementation milestones and training both written and orally
  • Maintain high level of visibility on all active implementations to both clients and internal team members
  • Analyze the client's sales process to determine the proper setup options for each module and configuring or customizing as needed
  • Escalate issues within an implementation to director as necessary
  • Manage client relationships and expectations during implementation process
  • Effectively communicate implementation expectations to team members and internal/external customers in a timely and clear fashion
Position Qualifications:
  • Bachelor's degree or equivalent experience
  • Minimum of 2 years of software implementation experience/prior consulting experience
  • Advanced CRM/Lead management and/or call management experience is a must
  • Strong project management experience with a keen attention to detail while not losing sight of the big picture
  • Experience implementing complex product configuration environments
  • Ability to quickly grasp and understand technical system issues and their impact upon the underlying business process, resulting in quick resolution to high impact problems
  • Experience creating statement of work documents
  • Basic HTML, Java Script, XML, HTTP(s)
  • Knowledge of basic sales processes, metrics, and management techniques
Preferred Qualifications:
  • MBA or relevant Master's Degree offers competitive compensation, generous benefits including stock options, a matching 401(k) program, healthcare insurance and reimbursement accounts, as well as a gym membership and ongoing training & education programs.

Contact Information:
Ashley Johnson | Corporate Recruiter
34 E. 1700 S. Building A, Suite 113
Provo, Utah  84606
United States
Phone: (801) 853-4065
Alumnus: Yes 2012 

Apply at: 

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