Thursday, September 6, 2012

Human Resources Coordinator with Teleperformance (Lindon, UT)

We're a people company:
Teleperformance, the worldwide leading provider of outstanding customer experience at every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection programs. In 2010, the Teleperformance Group achieved €2.058 billion revenues (US$2.738 billion – average exchange rate at December 31, 2010: €1 = US$1.35).

The Group operates about 83,000 computerized workstations, with more than 120,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

Job Overview
Base Pay: $40,000-$45,000/Year

Job Description

Purpose of Position

This is an entry level HR position.  The HR Coordinator serves as a liaison between Corporate Human Resources and the Contact Center, assisting in a variety of personnel issues, and manages the employee life cycle.

Primary Duties, Responsibilities and Requirements
·         Serve as employee advocate in Call Center
·         Communicate and work closely with other Contact Center departments
·         Review and validate all new hire paperwork
·         Activate new hires in Call Center Management System
·         Create and maintain ‘Active’ and ‘Termed’ personnel files
·         Coordinate and manage unemployment hearings
·         Facilitate the processing of Leave of Absence requests
·         Assist with Workers Compensation reporting and investigations
·         Administer company group health insurance plans
·         Assist in administration of 401(k) benefit plan
·         Assist Corporate Human Resources and Contact Center Management with various tasks
·         Facilitate employee roundtable/one-on-ones as needed
·         Administer and enforce Company policies and procedures
·         Conduct employee exit interviews
·         Create and administer morale-building employee recognition programs
·         Oversee site civic activities
·         Perform other related duties as required
·         Interpret and ensure self and subordinates are in compliance with Company/client specific policies, procedures and initiatives, and all laws

Job Requirements 

·         High School Diploma or General Educational Development Degree (GED)
·         College degree preferred
·         Previous experience in Human Resources-related field required
·         Must be at least 18 years old
·         Excellent skills in Microsoft Office software
·         Excellent English speaking and writing required
·         Excellent leadership, motivational, and multi-tasking skills
·         Work well with others in a busy work environment
·         Position requires flexible availability and must be able to adjust schedule as needed
·         Ability to work under pressure and meet deadlines
·         Maintain exemplary attendance record
·         Ability to view a computer monitor for several hours at a time
·         Ability to sit or stand for several hours at a time
·         Proficiency with specialized software programs and hardware necessary on some projects
·         Pass mandatory background checks which may include pre-screenings, pre-employment drug screen
·         Must be eligible to work in the United States


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