Under general supervision, provides technical and administrative support related to a variety of
Human Resources services including recruitment and selection, benefits administration, payroll
interface, employee training and development, occupational health and safety and performs other related work as required.
This class is distinguished by its responsibility for providing confidential technical and administrative support to the Human Resources function and by its requirement for significant
knowledge of Human Resources related policies, procedures and practices in addition to well-developed clerical skills. Assignments may include compiling and analyzing data, coordinating multiple and concurrent activities, and interacting with individuals and groups at most levels in the organization.
Typical Tasks - Positions in this class may perform any or all of the below listed duties.
These should be interpreted as examples of the work, and are not necessarily all-inclusive.
1. Provides technical assistance to employees on a variety of benefit matters; researches
and interprets contracts and policy documents; reviews and completes all benefit
enrollment transactions; consults with plan administrators as required; conducts initial
orientation of new employees, including explanation of benefits and employment policies
and practices; respond to and resolve questions.
2. Assists in recruitment activities by preparing all written correspondence required during
recruitment procedure; assembling and distributing application packets; reviewing,
screening and tracking employment applications and related documents; inputting and
maintaining applicant data base; scheduling interviews and testing; proctoring written
examinations and other selection activities.
3. Enters new employee data into the payroll system; processes Personnel Action Records to
change employee status or salary and coordinates personnel record changes with payroll.
4. Organizes and maintains the Human Resources filing system; ensures accuracy and
completeness of confidential personnel files and employee records; and files and retrieves
5. Provides assistance in the coordination and implementation of a variety of employee
training programs including registration of class participants; coordinating the use of
various facilities and maintaining training database.
6. Receives and screens visitors and phone calls; provides factual information to employees
and the public on matters related to Human Resources programs and services which may require interpretation of policies and procedures and the use of tact and judgment.
7. Composes correspondence from brief instructions; designs new formats and forms as
needed for various programs; initiates internal notifications and announcements to
employees regarding Company activities, benefit plans and other related matters; types a
variety of correspondence, memos, staff reports, documents and other materials using
word processing or spreadsheet software.
8. Reviews, edits and formats draft materials and finalizes ensuring completeness, accuracy,
compliance with policies and procedures and appropriate English usage including
grammar, punctuation and spelling.
9. Compiles statistics and maintains records to meet legal and safety requirements;
researches information from various sources, assembles for inclusion in periodic or special reports; interprets the data, states conclusions and offers recommendations and
uses various software programs to display in table or graphic format.
10. Performs other related work as required.
Desirable Qualifications - Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be the equivalent of:
Education and Experience: Possession of a high school diploma, or its equivalent and four
years of responsible administrative, secretarial or clerical experience in a Human Resources
activity. Up to two years of the required experience may be substituted for related college-level
course work on a year-for-year basis.
Knowledge of: basic personnel practices, procedures and regulations; standard office and
administrative practices and procedures including business letter writing, records management,
report preparation, and filing methods, correct English usage, including spelling, grammar,
punctuation and vocabulary; modern office methods, equipment and procedures. Skill in
operating a personal computer and standard office equipment. Ability to: provide varied
technical and administrative assistance; analyze, interpret and effectively apply pertinent
policies, procedures, regulations and contract provisions; use initiative and sound judgment
within established guidelines; organize, coordinate, and prioritize a variety of assignments with
varying deadlines; work effectively under pressure with frequent interruptions; handle difficult,
confidential and sensitive assignments; organize and maintain a variety of confidential and
statistical records; reports and files; research, compile and summarize informational materials,
and prepare periodic and special reports; interpret data, state conclusions and offer
recommendations; utilize computer software including word processing and spreadsheet
applications; make accurate arithmetic calculations; use tact and discretion in dealing with
employees and the public; maintain strict confidentiality; compose correspondence and complete
projects from brief oral or written instructions; type at a rate of 60 net words per minute from
printed copy; communicate effectively, both orally and in writing; establish and maintain good
working relationships with those contacted in the course of the work.
Working Conditions/Physical Requirements: On a continuous basis, sit at a desk for long
periods of time in front of a computer screen; intermittently twist to reach equipment or supplies
surrounding desk; perform simple grasping and fine manipulation; use telephone and computer
keyboard on a daily basis; walking, bending, stooping and reaching to access files, materials and
transport test material; and intermittently lift or carry boxes of files and records weighing up to
20 pounds; may be required to work outside of normal business hours to proctor recruitment
How to Apply: